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Home / SmartSquad

SmartSquad

Connect employees on a single communication platform

Modernize your corporate communications infrastructure with UCaaS and Collaboration solutions. By 2026, 70% of corporate professionals will prefer collaboration tools and mobile devices to analog telephony.

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Scalable

Low implementation costs

Low maintenance costs

Decentralized management

Telephone exchange Analog

Not scalable (physical space, hardware)

High implementation costs (hardware)

High maintenance costs

Resource management on various devices

PBX in the cloud

Scalability (multiple extensions)

Low implementation costs

Low maintenance costs (Saa$)

Centralizes resource management on a single platform

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Unbreakable

Low implementation costs

Low maintenance costs

Decentralized management

PBX in the cloud

Scalability (multiple extensions)

Low implementation costs

Low maintenance costs (Saa$)

Centralizes resource management on a single platform

Be more efficient with cloud telephony resources

Simplify the management of phone calls and promote efficient communication between sectors and teams. The SmartSquad solution allows your voice communication to grow along with your business. SmartSquad 's scalability provides efficient management and is adaptable to the dynamic needs of your company.

Your team connected by voice, from any device, anywhere

Establish a connected and efficient work environment by unifying face-to-face, hybrid and remote teams on the same corporate telephony platform. With SmartSquad we provide seamless integration of your extensions, regardless of their physical location. Our solutions offer total mobility, allowing flexible access to all corporate communication resources, whether on fixed or mobile devices, guaranteeing continuous and effective communication for your team.
Cloud PBX

Access all Voice features on an advanced ip device for an integrated experience for face-to-face environments

UC

Access all voice features on a Web or Mobile Softphone for an integrated experience in remote teams.

Collab

Access voice resources on ips devices and on a Web or Mobile Softphone for an integrated experience in hybrid teams.

Connection beyond telephony: the power of Collaboration

Elevate your team's communication with SmartSquad Collaboration. Boost Collaboration by integrating Voice, Chat, File and Document Sharing, Conferencing into a unified platform.

Access it from any internet-connected device and transform the way your team communicates and connects intelligently with your customers.

Connection beyond telephony: the power of Collaboration

Elevate your team's communication with SmartSquad Collaboration. Boost Collaboration by integrating Voice, Chat, File and Document Sharing, Conferencing into a unified platform. 

Access it from any internet-connected device and transform the way your Team communicates and connects intelligently with your Customers.

Reducing operating costs with analog telephony

Flexible and scalable access and management

 

Mobility, remote access and operational management

 

Updates and improvements carried out in an agile and optimized manner

Data and communications protection

 

Maximize efficiency of your team

From phone calls to internal chats and video conferences, our solutions offer essential tools to improve business collaboration. Simplify processes, improve communication and explore how SmartSquad can boost your business.
Click here to see all the resources

Expand your possibilities:
Discover the powerful add-ons to enhance your company's communication

Devices

Manage your calls from a single interface

The resource Attendant Console is essential for improving the operational efficiency of your calls. Manage each contact effectively and ensure an improved experience for your customers and employees.
Integrate your IP telephony system with a central entry point for all calls, optimizing routing with greater reliability. Exploit the full potential of this feature and reduce waiting times through automatic and intelligent call forwarding.
What's more, you can count on the security of end-to-end encryption, preserving the confidentiality of the information transmitted during interactions.

Devices

Manage your calls from a single interface

The Attendant Console feature, also known as Operator, is essential for improving the operational efficiency of your calls. Manage each contact effectively and ensure an improved experience for your customers and employees.

Integrate your IP telephony system with a central entry point for all calls, optimizing routing with greater reliability. Exploit the full potential of this feature and reduce waiting times through automatic and intelligent call forwarding.

What's more, you can count on the security of end-to-end encryption, preserving the confidentiality of the information transmitted during interactions.

Devices

Boost communication in MS Teams with our voice features

Boost communication in MS Teams with our voice features
Efficiently integrate our platform's voice features into Microsoft Teams to improve your team's communication. Transform your virtual work environment by consolidating all internal communication channels on a single platform.

 

Enjoy effective communication that boosts productivity, while maintaining the familiarity of the collaboration journey your team already knows. Boost your team's efficiency by providing an enhanced communication experience in Microsoft Teams.

Devices

Boost communication in MS Teams with our voice features

Boost communication in MS Teams with our voice features
Efficiently integrate our platform's voice features into Microsoft Teams to improve your team's communication. Transform your virtual work environment by consolidating all internal communication channels on a single platform.

Enjoy effective communication that boosts productivity, while maintaining the familiarity of the collaboration journey that your team already knows. Boost your team's efficiency by providing an enhanced communication experience in Microsoft Teams.
Hire now

Your voice, our tools

From PBX solutions to UC, every aspect of the packages SmartSquad packages is optimized to elevate your voice in the corporate world. Discover the features that will take your business communication to new levels.
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  • Cloud PBX
  • UC
  • Collaboration
  • Attendant Console
  • SBC Channel
  • MS Teams

Calls and Facilities

  • Internal and external calls
  • Call transfer (blind and assisted)
  • Audio conference (3 participants)
  • Self-service/URA Basic
  • Call capture
  • Capture group
  • Follow me
  • Call waiting
  • Head/Secretary
  • Recording (Time Hold)
  • Caller ID
  • Contact List (Agenda)
  • MoH (Music on Hold)
  • Recall
  • Call History
  • Dialing shortcuts
  • Voicemail

Management and Settings

  • Configuring call routes
  • Configurations Head secretary
  • CDR consultation
  • Gateway Management (SIP Trunk/E1 Trunk/Routes/Survival/Status/Codecs)
  • SIP Phone Management (MAC/Manufacturer/Model/Domain/Status)
  • Call route management (LCR/CAC)
  • Group management (Capture/Call/Ramal)
  • Management of extensions/users (Call type/Category/Transfer/DDR...etc)
  • Management of CODEC types
  • Dialplan management
  • Hotdesking
  • Branch Profile
  • Extension Profile and Permissions

Reports

  • Listing Reports
  • Quantitative Reports
  • Summary and Detailed Reports
  • Call Groups Report
  • Filters by Date, Time, Site, Sector of origin, Sector of destination, User
  • Filters by Call Status (Answered, Not Answered, Failed)
  • Filters by Call Direction (Inbound/Outbound)
  • Filters by Call Type
  • Multiple extraction formats: HTML, PDF and CSV
  • Ticketing

Availability and Security

  • Multi-tenant platform
  • Local survival cell feature
  • Connection encryption and high availability (HA) features
  • Multiple end-point registration
  • Virtualizable

Devices

  • Approved IP devices (Check the list and resources)

Calls and Facilities

  • Dial pad
  • Call manager

Devices

  • Softphone Squad App Mobile (IOS/Android)
  • Softphone Squad Web and Desktop (WebRTC)

Voice

  • All Squad UC+ features

Chat

  • Individual and group chats
  • Sending files in chats (.txt, .doc. .pdf, .ppt, .jpeg, .jpg, .png, .gif, .mp4, .mov, .avi, .mp3)
  • Sending audios 
  • Download audio files
  • Contact management
  • Favorite messages and conversations
  • Direct and individual message replies
  • Forwarding messages to a contact or contact group.
  • Attendance status

Conferences

  • Instant individual and group video conferences
  • Scheduled individual and group video conferences
  • Conference calendars
  • Inclusion of participants in real time

Devices

  • Softphone registration
  • App Squad Mobile (IOS/Android)
  • Squad Web and Desktop Application (WebRTC)
  • Multi-language (Portuguese and English)

Monitoring

  • Real-time monitoring of extensions and call status

Management

  • Address book and contact management
  • Speed Dial Shortcuts
  • Call Management Panel

SBC Channel

  • Remote access
  • TLS and SRTP encryption
  • Transverse Firewall
  • Security management (voice/data)
  • Topology management (Telecom and UC)
  • Protection against external attacks (DDoS)
  • SIP Trunk
  • Voice traffic by selectable lists (White List/Black List traffic)
  • VPN

MS Teams

  • Direct Routing integration with Microsoft Teams
  • Dial-In / Dial-Out features
  • Requires customer to have Office 365 E5, or E1/E3 license with Phone System

Explore the efficiency of SmartSquad solutions

Improve operational efficiency, strengthen teamwork and transform organizational connectivity.

Instant Instant Messenger (IM)

Quick exchange of messages between team members.
Group discussions for efficient coordination.

Videoconferência e
Webinars

Holding virtual meetings for geographically distributed teams.
Webinars for training and presentations.

Integração 
de Voz

Voice calls over IP networks to reduce costs and improve quality.
Call forwarding and receiving on different devices.

Colaboração em
Documentos

Simultaneous editing of documents in real time.
Online comments and revisions to improve collaboration.

Mensagens de
Voz e Vídeo

Quick sharing of information via voice messages.

Agenda e
Planejamento

Scheduling meetings and appointments.
Sharing calendars to coordinate agendas.

Videoconferencing and
Webinars

Holding virtual meetings for geographically distributed teams.
Webinars for training and presentations.

Gerenciamento 
de Presença

Indicates the availability status of team members. Facilitates choosing the best time for communication.

Mobility

Remote access to communication tools.Collaboration on the move for mobile teams.

Training and
Development

Online training. Sharing learning resources.

Suporte 
ao Cliente

Customer service through unified communication channels.Rapid collection of information and resolution of problems.

Gestão 
de Projetos

Real-time collaboration for project teams. Task tracking and status updates.
Submenu

Finance

Use strategic communication to boost the growth of your business

Health

Increase the efficiency of your contact channels to intensify patient care.

Retail

Improve internal communication, optimize processes and ensure agile responses to market demands

Education

Have an effective educational experience and promote a more flexible, accessible and interactive learning environment

Government

Improve operational efficiency, transparency and engagement between departments in the public sector.

Finance

Use strategic communication to boost the growth of your business

  • Facilitate strategic discussions and investment decision-making through virtual meetings, connecting global teams in real time.
  • Bring the team together in real time, share market analysis and investment strategies, for collaboration between trading teams.
  • Ensure compliance in your internal communication system, guaranteeing security in the exchange of team information
  • Optimize the exchange of information by sharing documents.

Health

Increase the efficiency of your contact channels to intensify patient care.

  • Facilitate virtual medical consultations, allowing patients and healthcare professionals to interact remotely, broadening access to care and improving efficiency.
  • Integrate instant messaging, video conferencing and document sharing tools to facilitate communication between doctors, nurses and other healthcare professionals
  • Ensure secure sharing of patient information between authorized professionals, improving coordination of care and guaranteeing informed decision-making.

Retail

Improve internal communication, optimize processes and ensure agile responses to market demands

  • Facilitate instant communication between sales, stock, merchandising and management teams, promoting effective collaboration to quickly resolve operational issues.
  • Enable instant communication about stock levels, product updates and replenishment needs, optimizing management and preventing shortages or excess goods.
  • Offer online training platforms so that sales teams are always up to date on new products, sales techniques and company policies.

Education

Have an effective educational experience and promote a more flexible, accessible and interactive learning environment

  • Allow your teachers to conduct interactive virtual classes, sharing materials in real time and promoting collaboration between students through videoconferencing, chat and document sharing platforms.
  • Facilitate communication between different academic or school and administrative departments, allowing virtual meetings for strategic discussions, curriculum planning and collaborative decision-making.
  • Offer online support and tutoring platforms, allowing students to ask questions and receive personalized guidance, promoting individualized learning.

Government

Improve operational efficiency, transparency and engagement between departments in the public sector.

  • Facilitate communication between employees in different departments, improving operational efficiency and the coordination of efforts to deliver public services.
  • Communicate emergency information in real time, ensuring a rapid and coordinated response to events such as natural disasters and security crises.
  • Carry out live broadcasts to engage the public in discussions about policies, urban projects and government decisions, promoting transparency and citizen participation.
Accordion

Finance

Use strategic communication to boost the growth of your business

Facilitate strategic discussions and investment decision-making through virtual meetings, connecting global teams in real time.

Bring the team together in real time, share market analysis and investment strategies, for collaboration between trading teams.

Ensure compliance in your internal communication system, guaranteeing security in the exchange of team information

Optimize the exchange of information by sharing documents.

Health

Increase the efficiency of your contact channels to intensify patient care.

Facilitate virtual medical consultations, allowing patients and healthcare professionals to interact remotely, broadening access to care and improving efficiency.

Integrate instant messaging, video conferencing and document sharing tools to facilitate communication between doctors, nurses and other healthcare professionals

Ensure secure sharing of patient information between authorized professionals, improving coordination of care and guaranteeing informed decision-making.

Retail

Improve internal communication, optimize processes and ensure agile responses to market demands

Facilitate instant communication between sales, stock, merchandising and management teams, promoting effective collaboration to quickly resolve operational issues.

Enable instant communication about stock levels, product updates and replenishment needs, optimizing management and preventing shortages or excess goods.

Offer online training platforms so that sales teams are always up to date on new products, sales techniques and company policies.

Education

Have an effective educational experience and promote a more flexible, accessible and interactive learning environment

Facilitate instant communication between sales, stock, merchandising and management teams, promoting effective collaboration to quickly resolve operational issues.

Facilitate strategic discussions and investment decision-making through virtual meetings, connecting global teams in real time;

Offer online training platforms so that sales teams are always up to date on new products, sales techniques and company policies.

Government

Improve operational efficiency, transparency and engagement between departments in the public sector.

Facilitate communication between employees in different departments, improving operational efficiency and the coordination of efforts to deliver public services.

Facilitate strategic discussions and investment decision-making through virtual meetings, connecting global teams in real time;

Carry out live broadcasts to engage the public in discussions about policies, urban projects and government decisions, promoting transparency and citizen participation.

Flexible plans for all communication needs

Maximize your investment and take your business communications to the next level with innovation and technology. Guaranteed advanced features, exceptional support and unrivaled flexibility.

SmartSquad
Phone Package

From: R$ 159,00 / month

Monthly unit subscription
SmartSquad Phone Package BYOC (Bring Your Own Carrier);
Up to 10 Collaboration Users
Buy now
Talk to a consultant
SmartSquad
Pro Package

From: R$ 799,00 / month

Monthly subscription to the SmartSquad Pro package;
Up to 10 Collaboration Users;
1 Attendant Console User
Buy now
Talk to a consultant

SmartSquad

Phone Package

SmartSquad

Phone Package

Encryption and security (TLS & SRTP)
Hot desking
Other advanced PBX features
REC (Call Recording)
Follow Me / Group Call / Group Capture / Call Waiting / Parking Lot
Desktop Softphone (WebRTC)
Softphone for Smartphone (iOS / Android)
Voicemail
Chat and Web Conferencing
Screen sharing
Presence management
Video conferencing
Attendant Console Add-on
MS Teams integration Add-on Add-on
SBC Add-on Add-on
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Nossos contatos:
BR: 83 4009-8188
EUA: +1 (305) 404-2044

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