RETAIL
Boost your retail results! Expand your customer service through effective, integrated communication channels and make it easier to communicate with customers when they need it most.
Integrate remote teams and collaborate with internal teams in the same customer service context. Allow all agents to have access to each customer's data in real time, delivering the best experience in each contact and guaranteeing data security.
Simplify the customer journey and ensure that the customer doesn't abandon the purchase process through data-based management, monitoring your customers' behavior and your team's performance.
Sell more with customer service solutions and increase business opportunities 6-fold
Advantages
Ensure that 40% of your calls are resolved without the need for an agent through effective self-service with Generative AI channels via voice or chat, 24 hours a day, 7 days a week.
Have the right collaboration tool for your team to carry out all their tasks in flexible working mode, without worrying about access to data, and increase your team's productivity by up to 30%.
- Lower abandonment rate
- Agile service
- Data-based management
- Availability
- Retention and loyalty
How is your company's digital service performance?
Get to know the 360° Customer Experience Diagnosis and assess how your customer, employee and user experience is going throughout their journeys.
Combine other modules of the solution to boost your business results
Customer Engagement
For companies that seek to improve and boost marketing and sales results with customized interactions. Relationship and customer service in the same context as customized interactions.
UC & Collaboration
Reduce tabs with a modular, unified solution. Connect back office employees in the same customer service context.
Omnichannel
Allow them to choose their preferred channel and ensure that your customer service agent has all channels integrated in the same context, on a single screen.
Every interaction is an opportunity to win over and retain your customer.
Increase customer satisfaction
Optimize the time and quality of each call
Get valuable operational insights for decision-making
Conversational Marketing
Follow up and personalize the relationship with the customer in the contacts initiated by the companies (Outbound).
Generative AI
Achieve the highest levels of FCR with 90% of calls resolved on first contact. Integrate Voicebots and Chatbots into your service channels to solve and prioritize demands.
Ensure that your contact channels respond quickly, 24 hours a day, 7 days a week.
CCaaS
Cloud Contact Center solution for more efficient, flexible and scalable resource management for your operation.
